FAQs

What type of oil do I need?

The vast majority of domestic boilers are fuelled by kerosene (also referred to as 28 sec burning oil and home heating oil). If you have a sight gauge on your tank, kerosene is light yellow.

If you are unsure as to what type of oil you require, please discuss this with us when ordering or contact your boiler engineer.

Do you offer additives and what are their benefits?

We can provide both aga and boiler additives. The vast majority of our customers that use an aga have an aga additive added at the time of delivery. A growing number of customers are now requesting a boiler additive. Both additives offer greater efficiency and reduced carbon and sediment build up.

What is your minimum order?

Due to the calibration of the meters on our tankers, we are not permitted by Trading Standards to deliver less than 500 litres.

Does the price change if I order more oil?

Yes, it does. The cost of making a delivery to you is roughly the same irrespective of the volume delivered. So if you order a larger quantity we are able to offer a lower unit price per litre. Prices change at approximately, 500, 1,000, and 1500+ litres.

Can you offer a discount if I order with a neighbour(s)?

Yes, normally we would calculate the unit cost of the oil on the total amount ordered rather than each individual amount. We are unable to offer this online, so please call the office if you would like to order with a neighbour(s).

Do you offer a monthly savings plan?

Yes, you can pay us monthly and when you need to order the balance on your account will be deducted from your bill.

What is the VAT rate on home heating oil?

Domestic customers are charged VAT @ 5% irrespective of the volume supplied. For businesses, the VAT rate charged is 5% for deliveries of 2,300 litres or less and 20% for deliveries over 2,300 litres.

When is the best (cheapest) time to fill my tank?

There are a number of factors that affect the price of oil. Global factors such as a decrease in the production of oil or unrest in oil producing countries will see prices rise as will increases in the demand for oil due to bad weather. Oil tends to be more expensive during the winter months when demand is high but during the summer months, competition amongst suppliers is strong and prices can be lower.

Finally, as oil is traded in US Dollars, the exchange rate between the US Dollar and the British Pound will have a huge impact on the price the customer pays. If the British Pound strengthens against the US Dollar, oil will become cheaper and if it falls the reverse will occur.